The Amazon Web Services outage affects thousands

Amazon Web Services,’s cloud computing unit Inc.,

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was down for thousands of users on Tuesday morning.

Downdetector, which tracks website outages, showed more than 11,300 reports of outages for Amazon Web Services just after 11 a.m. EST. The failures appeared to be concentrated in New York, Washington, and Chicago, according to Downdetector.

AWS announced in an update to its status dashboard that it was investigating increased error rates and console issues in the US-East-1 region – which is hosted in Northern Virginia and includes cities like Boston, Houston, and Chicago – around 11:20 a.m. – started am EST. It said it had identified the root cause of the problem affecting its global console landing page. “We are actively working on the recovery,” said Amazon.

The company said customers may have access to consoles from other regions. The management console is a web interface that users can use to manage their AWS cloud computing services.

By 12 noon, down detector failure reports had dropped to around 7,400.

AWS is the cloud computing provider for many companies, including the Wall Street Journal. The service enables customers to rent computer, storage and network functions.

Amazon didn’t respond to questions about how many users were affected by the outage or how long it was likely to last.

Investment platform said a widespread AWS outage made their app unavailable. “We understand this is frustrating or even stressful for our members and will do everything in our power to keep you updated while AWS corrects the situation,” the company said.

Write to Omar Abdel-Baqui at [email protected]

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