SpareBox Storage partnership with Self Storage Manager facilitates remote management of unmanned locations and quick expansion


Self Storage Manager logo

Self Storage Manager, Inc. Total Solutions Provider for the self storage industry and developer of Self Storage Manager (SSM), today announced that its customer SpareBox Storage, which implemented SSM in the fourth quarter of 2020 to remotely manage its portfolio, has grown on over 90 properties in the past year through acquisitions of self-storage properties in secondary and tertiary markets in the United States. Denver-based SpareBox Storage has ambitious plans to continue expanding its portfolio to deliver value to customers and to lead the transformation of self-storage operations.

The SpareBox team knows that self-storage can be better and offer a simpler and streamlined experience than is typical in the industry. From being available while surfing and electronically signing a rental agreement to payments and moving in and out, every touchpoint is contactless and can be conveniently done from a smartphone, computer or kiosk. With its 24/7 kiosk and web platform, SpareBox offers a better customer journey from renting to moving out. Self Storage Manager, Inc. provided the SpareBox IT team with the support they needed to rapidly develop and deploy kiosk and web-based contactless transactions, as well as an advanced business intelligence and analysis system to efficiently manage and monitor the entire portfolio.

“We are delighted to have selected Self Storage Manager as our technology partner to support our rapid expansion and fulfill our ambitious growth plans,” said Chuck James, COO of SpareBox Storage. ”

“The SSM team not only helped our IT team rapidly develop our in-house kiosk and web applications by integrating with SSM via their advanced API, they also deployed a number of improvements to their API at a rapid pace to meet our needs to fulfill the complete remote management of unmanned self-storage facilities. In addition, they have developed several advanced business intelligence templates to help us make informed decisions on strategic business matters by quickly analyzing data on current and historical performance and anticipating future trends. Last but not least, the SSM team works very closely with our other technology partners in this industry, in which the integration of third-party providers has become the norm, dealing with dealer processing, call center services, mailing services, late and lien processing, insurance services, etc. ”

Kat Shenoy, President and CEO of Self Storage Manager, Inc., said the Self Storage Manager team is excited to be part of the rapid growth of SpareBox Storage.

“We are very excited to partner with SpareBox Storage as their key technology partner and provide the SpareBox IT team with all the support they need,” said Shenoy. “As a technology leader in the self-storage industry, we offer first-class software solutions that include contactless renting and payment, lead tracking and management, Android applications and integrations with leading third-party applications. Every large operator has its own unique needs and relationships with multiple third-party providers. With a large development team and our open API architecture, we are uniquely positioned to provide rapid custom developments and integrations to meet the unique needs of any large operator. “

Via SpareBox storage

SpareBox Storage is a national self-storage platform sponsored by Rizk Ventures and led by industry veterans Steve Treadwell and Chuck James. SpareBox Storage’s mission is to build a scalable national self-storage company by acquiring clusters of undervalued assets in smaller markets or in the suburbs of larger markets and creating value through innovative operational, technology and marketing solutions.

About Self Storage Manager, Inc.

Self Storage Manager, Inc. offers a complete suite of products and services including Self Storage Manager ™ – Comprehensive management software for single and multi-plant operators; Online reservations and rentals with electronic signature and digital storage of rental agreements; e-CRM – Fully integrated Customer Relationship Management (CRM) module, specially developed for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, recording lead-to-rental conversion ratios, with Interfaces to leading telephone systems; Call Tracker module for monitoring call recordings, collecting valuable statistics including lead-to-rental conversion ratios, cost-per-lead, capture cost-per-lead, cost-per-rent and measuring the ROI of advertising campaigns; SSM Text Messenger – A cloud-based automated payment reminder and reminder system for overdue payments designed to reduce manager time on debt collection calls; Customer Portal – An interactive self-help portal for customers to view their account history and balance, make payments, enable or disable automatic payment, schedule statements, update their contact information, and more; Android tablet / cellphone-based site walk through and work order management module for site managers to perform lockout checks, enter maintenance notes for units, mark units for moving out, create work orders for maintenance, and more; Other interfaces – business intelligence and analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud-based gate systems and lead aggregators; Customer support around the clock – with a dedicated team and project manager for large operator implementations as well as regular software program upgrades.

Self Storage Manager has been implemented by many single and multi-plant companies in North America, South America, Europe, the Middle East, and the Asia-Pacific region. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1 or visit or email us at [email protected] .

Media contact for Self Storage Manager, Inc .:

John Rohan

Manager – Customer Service

Self Storage Manager, Inc.

Email: [email protected]

Phone: 800-469-1740

Share articles on social media or via email:

Source link

Leave A Reply

Your email address will not be published.