Comparison between Freshsales and Zendesk Sell – Forbes Advisor
A big advantage of Freshsales is the forever free plan. The plan allows users to maintain customer and lead details, create marketing email journeys, set up chat boxes on websites, and get unlimited support. Unlike most free plans, there is no limit on the number of users, making it a perfect solution for entrepreneurs or new businesses.
Not only does Zendesk Sell not have a free plan, but it is also more expensive than Freshsales. With an annual subscription, Zendesk’s Team plan starts at $19 per month, Growth plan at $49 per month, and Professional plan at $99 per month. Billed annually, Freshsales’ first paid plan starts at $15 per month, the Pro plan starts at $39 per month, and the Enterprise plan starts at $69 per month.
As for advanced features, Freshsales plans include an artificial intelligence assistant to increase productivity. Depending on the plan, Freddy AI automatically identifies out-of-office emails, prompts sales reps to reschedule meetings, suggests deals that can be matched to sales forecasts, and identifies deals that are likely to close. Zendesk Sell integrates with AI-powered conversion app Ada Engage to automate simple, routine interactions, but lacks a native AI assistant.
Both software platforms integrate with popular apps like Mailchimp, Zapier, Google, HubSpot, Facebook, and Xerox, but only Zendesk Sell integrates with Shopify. Shopify is one of the largest ecommerce platforms in the world, so the ability to integrate is a huge benefit for Zendesk.